Refund Policy
A legal disclaimer
This refund policy is provided as a guideline and is not intended to constitute legal advice. Lorri Grimond is not responsible for any legal actions arising from disputes regarding refunds. We recommend consulting with legal counsel to ensure your refund policy complies with applicable laws and regulations in Alberta.
General Policy
Working with Lorri Guimond, your satisfaction is our priority. If you are not entirely satisfied with our services, we are here to help. Our refund policy is designed to provide you with a clear understanding of your rights and our obligations.
Eligibility for Refund
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Refund requests must be made within 15 days of the initial payment.
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Refunds are only available for services that have not been fully delivered or where work has not commenced.
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Custom or one-time marketing campaigns may be non-refundable, as specified in the service agreement.
Process for Refund
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To request a refund, please contact us via email at [support@company.com] or call [phone number].
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Provide your contract number, payment details, and a detailed explanation of why you are requesting a refund.
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Our team will review your request and respond within 5 business days.
Refund Method
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Approved refunds will be processed through the original method of payment.
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It may take up to 15 business days for the refund to be reflected in your account, depending on your bank or payment provider.
Non-Refundable Services
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Certain services, such as digital marketing audits, consulting hours, and personalized strategy sessions, are non-refundable.
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Any third-party services or products purchased on your behalf are subject to the refund policy of the respective vendor.
Changes to This Policy
We reserve the right to update or change our refund policy at any time. Any changes will be communicated to our clients via email or posted on our website.